Terms of use of the website
Your access to and use of the Website is governed by these general rules as well as certain laws. Please read the general terms and conditions carefully. By accessing rem-travel.com , you confirm that you are familiar with these general terms and conditions, that you agree with them and that you are bound by the provisions of these general terms and conditions.
Changing the terms of use
REM AGENCIJA d.o.o. reserves the right to change or update these terms, conditions and notes under which the site may be used. These may be changes in services, services, laws that affect the services, or for any other reason. Each time the Terms of Use are updated, the date at the bottom of these Terms will change.
Restriction of personal and non-commercial use
You may only use the Site for personal and non-commercial purposes. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivatives, download or sell any data, software, products or services that are part of rem-travel.com , except in the case of explicit statements in these terms of use.
Privacy and personal information
In order to use certain services on the site, you must make an entry in which you will have to provide all the required information for the user account, and to the best of your ability to ensure that they are correct and up-to-date during the use of these services. REM AGENCIJA d.o.o. undertakes to use your personal data in accordance with applicable law as well as in accordance with the privacy statement.
You are responsible for all activities performed using your user account, so it is recommended that you do not store your username / password on public computers. In the event of any unauthorized use or reasonable suspicion that such access has occurred, you must notify the site administrator immediately. REM AGENCIJA d.o.o. is not responsible for any loss or damage that may occur due to unauthorized use of your account or password.
Illegal or prohibited use
As a user of the Site, you agree not to use it for illegal or conflicting purposes. The site may not be used in a way that could damage, disable, overload or damage the site or REM AGENCIJA d.o.o. It is also not permitted to disable or impede the use of other users of the site. It is prohibited to obtain unauthorized access to any REM AGENCIJA d.o.o. service, computer system, related network or data on any other user. It is prohibited to obtain any material or information through means that are not intentionally made available on the site or are expressly permitted for access in the privacy statement. If access to this information was made possible due to an error within the portal services, please report this error to: info@rem-travel.com
Limitation of liability
REM AGENCIJA d.o.o. and / or its suppliers do not make any statements about the adequacy, reliability, availability, timeliness and accuracy of information, software, products, services and related graphics, which are accessible via www. rem-travel.com . All information, software, products, services and associated graphics are provided "as is" without warranty of any kind. REM AGENCIJA d.o.o. and its suppliers disclaim all warranties or conditions with respect to this information, software, products, services and associated graphics, including all implied warranties of merchantability and fitness for a particular purpose and title.
REM AGENCIJA d.o.o. and its suppliers shall not be liable in any way for any direct, indirect, consequential or any other damages, including damages due to loss of usability, data or profit, arising from or in any connection with the use or operation of the site. www. rem-travel.com , with delay or inability to use the portal, with the provision or inability to provide services or with any information, software, products and services obtained from www. rem-travel.com or otherwise caused by the use of the portal, whether based on agreement, misdemeanor, negligence or otherwise, even if REM AGENCIJA d.o.o. or any of its suppliers was aware of the possibility of damage.If the law for individual rights regulates otherwise and their restriction is not possible, it is possible that not all of the above restrictions apply to you. If you are with any part of the site www. rem-travel.com , the service of the site or dissatisfied with any terms of use, is your sole and only means of no longer using the site.
Intellectual Property Notes
All content of the site is the copyrighted work of the agency REM AGENCIJA d.o.o. or its contractual partners. All rights reserved. All content uploaded by users to individual site services is the property of the users.
REM AGENCIJA d.o.o. may have patents, patented applications, trademarks, copyrights or other intellectual property rights related to the site, including websites that are part of them. Unless expressly stated in these Terms of Use, the content of this website does not grant you any license to these patents, trademarks, copyrights or other property. All rights not expressly granted herein are reserved.
Copyright claims are resolved in accordance with the Copyright and Related Rights Act and the Civil Procedure Act.
General
These terms of use are bound by the laws of the Republic of Slovenia. The District Court in Ljubljana is responsible for resolving all disputes and misunderstandings regarding the site www.rem-travel.com , for which all others outside the judicial possibilities of the agreement have already been exhausted. You acknowledge that no joint venture, partnership, employment or working relationship between you and REM AGENCIJA d.o.o. arises from these terms of use or the use of the Services.
REM AGENCIJA d.o.o. may at any time request compliance with these terms of use through the courts. Execution of this contract is subject to applicable laws and legal procedures in the Republic of Slovenia, therefore all statements in these terms of use do not limit the right of REM AGENCIJA d.o.o. to submit to government, judicial and legal requirements regarding the use of www.rem-travel.com or information provided or obtained from REM AGENCIJA d.o.o. concerning your use or operation of the site www.rem-travel.com. If any part of these Terms of Use is found to be invalid or unenforceable under applicable law in the Republic of Slovenia, including but not limited to the liability and warranty challenge as set forth above, then the invalid or unenforceable regulation shall be replaced by applicable, enforceable regulation, which, as far as possible, corresponds to the purpose of the original regulation, while the remaining part of the conditions of use remains in force unchanged.
These terms of use, including the documents expressly included in the above reference, set out the entire contract between you and REM AGENCIJA d.o.o. with respect to the services of www.rem-travel.com , which replace all previous or simultaneous communications and offers, whether electronic, oral or written, between you and REM AGENCIJA d.o.o. according to the portal service. The printed version of these Terms of Use or any electronic form thereof shall be admissible in legal or administrative proceedings based on or related to this Agreement, to the same extent and under the same conditions as other business documents and records originally maintained. in printed form.
TERMS AND CONDITIONS
General conditions and instructions REM AGENCIJA d.o.o.
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General provisions
- General terms and conditions and business instructions are an integral part of the contract or. tickets / vouchers concluded by REM AGENCIJA d.o.o. and the passenger. A passenger is any person who has made a valid reservation or purchase and paid for the REM AGENCIJA d.o.o. service and is subject to these general terms and conditions and instructions.
- REM AGENCIJA d.o.o. is the intermediary between the passenger and the provider of the product or service and as such is responsible for providing the passenger with all the necessary information he needs for his trip. REM AGENCIJA d.o.o. is not responsible for individual conditions dictated by providers of products or services.
- The passenger can obtain information about products and services provided by REM AGENCIJA d.o.o., in person at the branch, via e-mail, telephone calls and via the website. Each product dictates its own conditions and its own method of booking, which the passenger is considered to be aware of at the time of booking.
- The passenger may contact REM AGENCIJA d.o.o. for an explanation of all documents not available in Slovene in the manner specified in the previous paragraph, otherwise it is assumed that he is familiar with the conditions and content of the said documents.
Article 2
Prices
- The prices of the products listed on the websites and advertising material are of an informative nature. Passengers receive the exact prices of individual products at the branch, by phone or e-mail. All the prices that the passenger receives in the form of an offer in the mentioned ways are already with all the included fees and surcharges; unless otherwise specified by the nature of the service or product. The pro forma invoice / offer is valid only for payments within working hours on the same day of issuing the pro forma invoice; the pro forma invoice the next day, unless otherwise agreed, is no longer valid.
Article 3
Reservations
- At the time of booking, the passenger is obliged to provide all the information as published in valid travel documents, submit the documents required by the product and pay the cost of the reservation, if required by the individual product. The conditions of the reservation depend on the conditions dictated by the individual product; these conditions are communicated to the passenger, who decides on the basis of the information obtained. In case the passenger does not provide the correct information at the time of booking, he is responsible for all costs or. consequences of incorrect data.
- Some providers offer on-demand reservations. If such an offer is made, the passenger is informed about the conditions of such a reservation of an individual provider and is obliged to follow them if he accepts their offer.
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Payments
- The day of payment is considered to be the day when the passenger makes the payment in the branch office of REM AGENCIJA d.o.o. or the company REM AGENCIJA d.o.o. receives the payment on its transaction account; the payment must be visible on the transaction account of the company REM AGENCIJA d.o.o. within the working hours. The passenger can pay by means of payment in accordance with the terms of non-cash operations of financial institutions, in case of non-cash payment of credit card, maestro, BA, and others, product or service REM AGENCIJA d.o.o. In case of refund REM AGENCIJA d.o.o. can not pay cash however, the passenger may request a credit if he is entitled to it.
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Changes and cancellations
- The passenger may request changes in the product or service (eg change of name, number of passengers, date, destination…), but within the conditions dictated by the product or service. To make a change, the passenger must pay the costs as set out in the terms and conditions of the product or service provider and of which the passenger was informed in advance; provided that the product or service allows for the desired changes, of which the passenger has been informed in writing or orally.
- The passenger may cancel the product or service in writing at any time, but at the time of cancellation, the cancellation fee will take effect under the terms of the individual product or service. REM AGENCIJA d.o.o. and the passenger are obliged to respect the applicable conditions as dictated by the provider of the product or service. If the conditions of the product or service allow the passenger to partially refund the purchase price upon cancellation, then the passenger is obliged to submit all documents required by the provider of the product or service.
- If the passenger anticipates at the time of booking that he or she may not take part in the trip due to certain circumstances that may occur with him or his immediate family, he or she may take out cancellation insurance. Cancellation insurance is valid in the event of official summonses, unexpected deterioration of health or death in the immediate family such as spouse, parents, children and can only be claimed upon presentation of the appropriate certificate. Upon concluding the cancellation risk insurance, the passenger accepts the general terms and conditions of the insurance company. If the passenger does not start the trip on the day set as the start of the trip and does not cancel the trip before the start in accordance with the conditions, he is not entitled to claim a refund on the basis of cancellation insurance. It is also considered that the passenger did not start the trip or withdrew from the contract,where the passenger is not accepted for carriage by an air carrier, ship, bus or the like for any reason which may be of a safety or regulatory nature, whether this occurred during the journey or at the beginning of the journey. In such a case, the passenger is responsible for all damage caused and cannot claim any refunds on the basis of the cancellation insurance.
- A claim for cancellation insurance cannot be claimed after the date of the start of the trip, nor for the time of the unused part of the trip, as a partial cancellation.
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Complaints and appeals
- The passenger can file a complaint in writing within the legally prescribed period. Without a written complaint, REM AGENCIJA d.o.o. does not process requests for price reductions, as well as compensation and other claims. The passenger should send a written complaint to the following address: REM AGENCIJA d.o.o. Parmova 53, 1000 Ljubljana.
- The complaint must be signed and submitted by each passenger in his own name or in writing by a third party. The authorization must be attached to the complaint, otherwise REM AGENCIJA d.o.o. will not deal with such a complaint. The complaint must be substantiated. The passenger should therefore attach to the complaint the relevant evidence and / or the relevant certificate of the hotelier, carrier or. other relevant persons on the factual situation on the basis of which the passenger is asserting his claim. In the case of a complaint about the product or service of an individual provider, REM AGENCIJA d.o.o. mediates on behalf of the passenger with the provider and represents the passenger's interests in resolving individual complaints, as well as provides the provider's responses to the complaint. REM AGENCIJA d.o.o. does not assume responsibility for the implementation of the product or service of providers over which it has no control.
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Travel documents
- A traveler traveling abroad must have a valid document (ie a passport or other valid relevant document, which must be valid for at least six months after returning to the country) with which he can enter a particular country. In the event that the country to which he travels conditions entry into his territory with a certain period of validity of the travel document before the expiry of the day of entry, the passenger is obliged to observe these provisions and follow the requirements of that country. REM AGENCIJA d.o.o. is not responsible for any inconveniences or forced interruptions of travel under this title.
- It is also the duty of the traveler to obtain visas for the countries to which he is traveling before traveling if that country requires entry visas to enter its territory and to carry out the vaccinations required for those countries. In case of refusal of entry into the country due to unorganized documents or other obstacles, all costs are borne by the passenger himself.
- When booking individual products, the passenger provides information that must fully match the information in official documents such as passport and identity card; the passenger is obliged to carry them with him in accordance with the regulations on crossing the state border and relevant foreign legislative acts. In the event that incorrect information causes a delay, additional costs or interruption of the trip, only the passenger is responsible for all costs incurred by the participants in the trip.
- If the passenger loses documents during the trip or they are stolen, but they are urgently needed to continue the trip or to return home, the passenger obtains new ones at his own expense. In the event that the passenger has to interrupt the trip due to loss or theft of documents, he is not entitled to any reimbursement.
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Notices before departure
- Passengers do not receive special travel notifications from REM AGENCIJA d.o.o., except in previously agreed cases. Damage caused by the passenger giving an incomplete or incorrect address for the purpose of completing the referral / voucher or contract shall be borne by the passenger.
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Health regulations
- According to the regulations of the World Health Organization, a traveler is obliged to be vaccinated and obtain an appropriate document when traveling to certain countries. Each passenger is obliged to check the health regulations of the countries to which he travels and follow them. REM AGENCIJA d.o.o. is not responsible for any complications or interruption / cancellation of the trip due to the passenger's non-compliance with the health regulations of the country to which he is traveling, as well as for the costs associated with it.
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Airplane tickets
- If the contract is an air ticket, then the general conditions as set out by the International Association of Carriers IATA apply. Each air ticket is subject to its own conditions, which are determined by the carrier and which the passenger is aware of before or at the time of purchase by REM AGENCIJA d.o.o. The passenger and REM AGENCIJA d.o.o. are obliged to follow the conditions determined by the airline. REM AGENCIJA d.o.o. is the intermediary between the passenger and the airline and as such is responsible for providing the passenger with all the necessary information that the passenger needs. REM AGENCIJA d.o.o. is not responsible for individual conditions dictated by the airline.
- The prices of airline tickets listed on the websites and advertising material are of an informative nature. Exact prices are given to the passenger at the branch, by phone or e-mail. All prices that the passenger receives in the form of an offer in the mentioned ways are already with all included fees and surcharges. The pro forma invoice / offer is valid only for payments within working hours on the same day of issuing the pro forma invoice; the pro forma invoice the next day, unless this has been specifically emphasized, is no longer valid. Airline ticket prices may change daily due to changes in the exchange rate and the amount of fees, of which the passenger is informed at the time of booking.
- At the time of booking, the passenger is obliged to provide all information as published in valid travel documents, submit documents if required by the individual airline and pay any booking costs. The conditions of the reservation depend on the conditions dictated by the individual airline for the selected type of airline ticket; these conditions are communicated to the passenger, who decides on the basis of the information obtained. In case the passenger does not provide the correct information at the time of booking, he is responsible for all costs or. consequences of incorrect data. Some airlines offer queues for reservations. If such an offer is made, the passenger is informed of the conditions of such a reservation and is obliged to follow them if he accepts their offer.
- The day of payment is considered to be the day when the passenger makes the payment in the branch office of REM AGENCIJA d.o.o. or the company REM AGENCIJA d.o.o. receives the payment on its transaction account; the payment must be visible on the transaction account of the company REM AGENCIJA d.o.o. within the working hours. The passenger can pay by means of payment in accordance with the terms of non-cash operations of financial institutions, in case of non-cash payment of credit card, maestro, BA, and others, product or service REM AGENCIJA d.o.o. In case of refund REM AGENCIJA d.o.o. can not pay cash however, the passenger may request a credit if he is entitled to it.
- The airline reserves the right to change the day and time of departure or. until the cancellation of the trip due to a change in the flight schedule or force majeure and the right to change the direction of the trip if the travel conditions change, the new timetable, the precarious situation in the country and the resulting cancellations, natural disasters or other unforeseen causes AGENCIJA d.o.o. cannot influence, without special compensation and according to the valid regulations in passenger traffic.
- In the event that the airline cancels the flight, the passenger is entitled to a full refund of the price paid. In the event of a flight being canceled, the passenger shall not be entitled to reimbursement of the cost of the visa required to enter the country to which he is to travel or of the vaccination costs required by that country. REM AGENCIJA d.o.o. is not responsible for aircraft delays as well as for changes in the passenger's travel that would occur as a result of such delays.
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Changes and cancellations of airline tickets
- The passenger may request changes in the trip (eg change of name, number of passengers, date, destination…), but within the conditions dictated by the airline for the selected airline ticket. To make the change, the passenger must pay the costs as set out in the airline's conditions, of which the passenger was informed in advance; provided that the selected airline ticket allows the desired changes, of which the passenger has been informed in writing / orally.
- The passenger may cancel the ticket in writing at any time, but at the time of cancellation, the cancellation costs under the terms of the airline for the selected ticket will take effect. REM AGENCIJA d.o.o. and the passenger are obliged to respect the applicable conditions as dictated by the airline. If the conditions allow the passenger to partially refund the purchase price upon cancellation, then the passenger is obliged to submit all the documents required by the airline.
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Luggage
- In the case of air transport, luggage is the sole responsibility of the airline, in accordance with the regulations in force in international air passenger transport. The passenger addresses the reports of lost or damaged luggage to the carrier. For the transport of special luggage such as bicycles, surfboards, golf equipment, etc. the passenger must pay a surcharge to the carrier, usually on departure directly at the airport. In any case, it is obligatory to announce the transport of such luggage at the time of booking, but the airline reserves the right to refuse to transport such luggage in any case due to limited capacity. All costs or damage that would result from this are borne by the passenger.
- Carriage of luggage up to a certain weight determined by the carrier is free of charge. In the case of air transport, the passenger has the right to free transport of a certain weight of luggage, according to the provisions of the carrier, and each additional kilogram is paid by the passenger on the spot in the appropriate currency, or. as specified by the air carrier. Children under the age of two are not entitled to free luggage transport. In the case of air transport, luggage is the sole responsibility of the airline, in accordance with the regulations in force in international air passenger transport.
- For questions regarding the exact rules for allowed luggage and the exact prices of additional luggage, please contact info@rem-travel.com or call +38641503503.
- In case of lost luggage, the passenger fills in the PIR form of the airline that performed the transport and hands it over to the representative of the airline, keeping one copy for himself. On the basis of the form, the airline pays him compensation in accordance with the regulations in force in international passenger traffic.
- REM AGENCIJA d.o.o. is not responsible for theft or damage of passenger luggage or other personal belongings, valuables and documents from the means of transport of aircraft, buses or other means of transport.
- REM AGENCIJA d.o.o. is also not responsible for any claims, losses, damages, costs or expenses in the event of injury, accident or death, damage or loss of luggage or other property, dissatisfaction, disappointment, nervousness or frustration arising from:
- errors of the other party;
- mechanical defects, actions of the government, weather or other factors over which REM AGENCIJA d.o.o. has no influence;
- failure of the passenger to obtain all necessary documents;
- the passenger's inability or inattention to follow instructions that include, but are not
limited to, check-in, check-out, baggage management;
- cancellations or changes to the travel offer for any reason;
- any physical limitations or health problems experienced by the passenger.
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Accuracy of carriers
- REM AGENCIJA d.o.o. is not responsible for the accuracy of transport in land, sea and air transport, on regular or extraordinary passenger transport, voyages or flights. The liability of carriers is duly specified in the contract between the passenger and the carrier, which enters into force using the means of transport. REM AGENCIJA d.o.o. is not liable for damages resulting from delays, cancellations or changes in transport or means of transport.
The link below leads to a list of airlines with the locations of individual companies' headquarters:
https://www.iata.org/about/members/Pages/airline-list.aspx?All=true
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The rest
- REM AGENCIJA d.o.o. protects all acquired data on passengers in accordance with the Personal Data Protection Act. By signing the contract, the passenger is considered to agree to the use of this information in order to fulfill contractual obligations and rights and also for the purposes of direct marketing, market research, customer segmentation, statistical processing and notification of REM AGENCIJA d.o.o. and its business partners. If the passenger does not want this, he can state this at the time of booking / purchase.
- Value added tax is already included in all prices.
- In the event of a dispute between the parties, the court with substantive jurisdiction in Ljubljana shall have jurisdiction over all disputes.
These general terms and conditions apply to all contracts concluded from the date of publication.
Ljubljana, November 1, 2017
LEGAL NOTICE
Statement on the use of the website www.poslovnapotovanja.com
We would like to inform the general public and all visitors to our website about the offer of our company and the services we provide, so please observe the following conditions. By visiting the website, you confirm that you agree with the terms of publication below.
Notice
Our company, as the owner of the website, will take the necessary care to ensure the accuracy and timeliness of the published data. We reserve the right to change the content of the website if necessary and / or stop supplementing them or. publication without being obliged to announce it in advance or to give any notice. Therefore, we also do not assume any responsibility for the cancellation or renewal of the Websites.
Trademarks
All trademarks published on the website are protected unless otherwise specified. This protection applies to all logos (product logos and corporate logos) and trademarks used as proprietors. Any use of logos or trademarks is permitted only with our prior permission.
Limitation of liability
All texts, images and other content displayed on our website have been selected and edited for information purposes only. Despite their informative nature, we are not responsible for their correctness and accuracy if anyone would like to use them for business purposes. We are also not liable for any damages that may arise in any way due to a misunderstanding of the content of the websites. No other natural or legal person who participated in the creation of these websites assumes such responsibility. Intellectual property, including patents, trademarks and copyrighted works, is protected on our websites and may not be used or displayed in any other way without our express permission. Insofar as our websites contain information,
Protection of personal data
Our websites collect information about the contacts and some personal data of all those who would like to access the information published on our website or subscribe to our publications. Read the Privacy Statement for more information . We do not accept any responsibility for the authenticity of personal data and contact information obtained, and only those who provide this information are responsible for this. IP addresses would only be used to identify server problems and consequently edit web pages. To the extent that our websites contain any links to third party websites, we do not assume any responsibility for respecting the privacy and protection of their personal data on these sites.
Website owner:
REM AGENCIJA d.o.o.
NOVA POT 127J
1351 BREZOVICA
Privacy statement
- The controller of personal data collected through this website is REM AGENCIJA d.o.o. with its registered office at Nova pot 127 J 1351 Brezovica pri Ljubljani with business unit PE LJUBLJANA Parmova ulica 53, 1000 Ljubljana (hereinafter referred to as "we" or "controller" or "controller") .
- We collect your personal data only if you decide to provide it to us. By providing data, you agree that the controller (together or individually) stores, processes and uses your personal data and information for the following purposes: communication with you, statistical processing, consumer segmentation, processing of past purchasing behavior, sending offers, materials and invitations, implementation direct marketing (by phone, e-mail, SMS and regular mail), and telephone, written and electronic surveys.
- In order to provide services, we may also pass on your personal data to one of our contractual processors, which means that any of these persons may also contact you. Except for the aforementioned persons, we will not pass on your personal data to any other third parties.
- We will start processing your personal data in accordance with the applicable Personal Data Protection Act (ZVOP-1). Processing means the collection, storage or aggregation of data in personal data files, modification, use or communication, including transmission, retrieval, blocking and deletion. Your personal information will be stored and used until your eventual written revocation. The personal information you provide to us through this website may be combined with your personal information obtained through our service providers. The personal data collected will not be used against your will.
- With regard to the protection of personal data, we assure you that regarding their protection, insurance, management of data catalogs and other rights and obligations, we provide all appropriate technical and organizational measures necessary for secure processing and fully comply with applicable legislation governing personal data protection.
- The collection of your personal data is voluntary. If you do not give your consent for the processing of personal data, we will not be able to inform you about new products and services, advertising campaigns or otherwise communicate with you. You can revoke your personal consent to data processing at any time, and you can also request access, transcription, copying, supplementing, correction, blocking or deletion of your personal data at any time by contacting one of the controllers in writing at: Parmova ulica 53, 1000 Ljubljana or send an email to: info@rem-travel.com .
About cookies
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Why are cookies necessary?
Cookies are essential for providing user-friendly online services. The most common e-commerce features would not be possible without cookies.
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Why do websites use cookies?
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With the help of cookies, companies can assess the effectiveness of the design of their websites, as well as the appropriateness of the type and number of ads they offer to users on their websites.
List of cookies used on this site
| Cookie name |
Purpose |
The lifespan of a cookie |
Service |
| cookie_agreement |
User's decision to use cookies |
1 year |
Web page |
| PHPSESSID |
Website session |
until the browser closes |
Web page |
| _utma |
Website statistics |
2 years |
Google Analytics |
| _utmb |
Website statistics |
30 minutes |
Google Analytics |
| _utmc |
Website statistics |
until the browser closes |
Google Analytics |
| _utmz |
Website statistics |
6 months |
Google Analytics |
